The History

It's 1977 and the journey begins. It is the year two self-taught artists, model makers and designers united forces. Geoff Kayson and Trevor Phillipson from Manchester, England, began creating a range of extraordinary niche products. Today the range is recognized as the world renowned brand “Alchemy England 1977”. Our factory and HQ is located in Leicestershire, England where our products are creatively designed and skillfully handcrafted.

The Alchemy family quickly grew. With a great demand in the US came the next, natural step. 1991 brought Alchemy Stateside! Our American distribution office is now centrally located, deep in the heart of Fort Worth, Texas! Ya’ll heard right, we added some edge and style to the great State of Texas!

The committed and dedicated staff of both our UK and Texas locations, along with all our treasured customers, are the backbone of our company.

Today, Alchemy can be purchased in many different types of stores, but owes its original growth to our "Mom and Pop” resellers. Because of this, we value our small and large customers equally. No matter what size business you have, you will always receive quick and friendly customer service, a real, live person to answer any questions you have, and a prompt turnaround time of 2-3 business days.

If you are looking to purchase Alchemy products for yourself, please click here. You can also call our offices at 1.800.578.1065 for details on a store near you.

Our Promise to You

We promise to give you our best in all we do. Apart from providing you with high quality, authentic and unique Alchemy products, we commit to a flawless, friendly, and professional customer service experience, whilst having plenty of fun along the way!

Our vision for the future of Alchemy, is the same as it has always been, Extraordinary design for Extraordinary individuals.

Shipping:

Alchemy can ship to virtually any address in the world. All USA & Canadian customers can be serviced from our US distribution office in Fort Worth, Texas. All customers outside of the USA & Canada will be serviced from our UK office or a local distributor in your country.

Returns:

Please report damaged or incorrectly shipped items to our offices within 15 days of receipt. We will ensure to cover any shipping costs incurred, if the return is a result of our error.

If your return is for damaged merchandise you can select to receive a replacement item, exchange or credit to your account. If your return is for undamaged items, you will be given a credit on your account to apply to future orders*.

You will be notified via e-mail of your replacement, refund, or credit, once we've received and processed the returned item(s). If an item is reported as damaged you may be asked to use our Expedited Photo Return system. We will send instructions on how to do this once your return request is received.

If your return is required to be sent back to our warehouse (Non-Expedited Photo Returns), you should expect to receive a replacement order within 14 days. If your return requires a refund, please allow up to 21 days. In many cases these estimates will be much quicker. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request or for your replacement to be received (2 to 10 business days).