TIMBER is a brand of creative DIY wood products. With advanced techniques and fine craft, it is committed to making ingenious, interesting and practical stuff from strictly selected materials for DIY enthusiasts!
TIMBER carefully selects high-quality natural wax oil, and uses cutting-edge technology to create practical, environmentally-friendly, and healthy products and to provide the most convenient DIY experiences for you.
We offer free standard shipping to Contiguous United States on every order with no order minimum for our members. Standard shipping is $3.5 per item for non-members. Shipping to AK, HI, PR, and Canada requires an additional fee starting at $10. We ship internationally and charges vary across countries. Please contact our customer support for a quote. To all the orders shipped in the United States, standard shipping delivers packages within 3-9 business days. Priority shipping costs $7.50 and delivers within 1-7 business days. Priority shipping fee is non-refundable. Most in-stock items are shipped within 2-7 business days. The time it takes to ship out each order varies for each product and is listed on the product page. Exchange & Return:
All damaged, defective or wrong items are eligible for free returns and full refunds. Please send us a photo of the damaged, defective or wrong item within 48 hours after delivery for Apollo Box to honor your claim. Returns for full refunds are accepted within 14 business days from delivery date. Returns for exchanges are accepted within 30 business days from delivery date. For return and refund inquiries, please email us with your order details. Returned items for exchange or refund must be unused and in the original packaging, including tags, booklets and labels. Worn, altered or damaged returns will not be accepted. Returned items not in original condition for reasons that are not our error, are subject to a restocking fee being deducted from your refund. We will provide a prepaid return shipping label for damaged, defective or wrong items shipped. For all other cases, return shipping costs are the responsibility of the customer. If you are shipping an item over $50, we recommend using a traceable shipping service or purchasing shipping insurance. For international shipping please contact customer support. If you do not have a valid receipt or order number, we will attempt to verify the purchase using your email or shipping address. If we cannot verify the purchase, a return or an exchange cannot be processed. Most products have 6 to 12 months warranty and all warranty details are on the product page. Order Processing:
All orders can be cancelled within 30 minutes of the order placement using the cancellation link in your order confirmation email. If you want to cancel an order after the 30-minute window, please email or call us and we can only cancel the order if it has not been processed. If a coupon code is valid, it can be honored after an order is already placed. The coupon will be issued in the form of store credit for the price difference. Coupons can only be applied on regular-price items. Only one coupon code can be used per order. How to contact us:
Email: firstname.lastname@example.org (we usually respond to inquiries within 2 business days) Customer support line: 415-255-5839 (10am to 5pm PST Monday – Friday)