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Questions about Coronavirus

Will the delivery time of my order be affected?

Delivery times are affected by a number of different variables. Some orders may experience delays due to restrictions that could impact one or more of our global production facilities or shipping partners.

Below is the most up-to-date list of countries that are experiencing significant transit delays:

Australia Additional 2 Week
China Additional 3-5 Week
Hong Kong Additional 2 Week
Japan Additional 3-4 Weeks
Philippines Additional 2-3 Weeks
Singapore Additional 2-3 Weeks
Spain Additional 2-3 Weeks
US Additional 1 Week

Is it safe to receive a package from any area where COVID-19 has been reported?

Yes.The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. Source

Where does ApolloBox ship orders from??

Our sellers are located all across the world, including England, Iceland, Ukraine, Lithuania, Australia,the United States, as well as China. This means that your package may be shipped from a variety of locations!

What are we doing to ensure safety?

We are working closely with our merchants to ensure that they uphold the highest standards of safety. According to the WHO, it is safe to receive packages as coronaviruses do not survive long on surfaces

Should I be worried about not getting my package?

Your packages are on their way! Orders are set to arrive within the estimated delivery dates. Please remember that these dates are estimates, and your local delivery condition may change.

Does ApolloBox allow price gouging or false cure claims on COVID-19 related goods?

We do not support any activity that exploits consumer fear - particularly where it relates to the ongoing COVID-19 outbreak. If you encounter any listings on our site that appear to be doing so (for example, excessively priced goods or misleading health claims) then we would urge you to report them to contact@theapollobox.com


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CDC FAQs

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Are packages from coronavirus-hit China safe to handle?

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